SHIPPING POLICY

Each Arturas piece is hand-carved, hand-printed, trimmed and packaged in Ostend, Belgium.

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Standard items
– Orders are usually shipped within 3-5 working days after payment.
– During busy periods (markets, holidays) processing times may be slightly longer, but we will always keep you informed when possible.

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Pre-order items (e.g., tote bags)
– Pre-order products have a longer production window.
– The expected shipping timeframe will be clearly mentioned on the product page.
– When your pre-order item is ready, your full order will be shipped together, unless otherwise communicated.

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If you need items separately or urgently, feel free to contact us before ordering.

We ship with trusted carriers within Belgium.

 

Small prints & cards (A6–A5): shipped as a letterbox package

Larger prints (A4–A3) & tote bags: shipped as a parcel

 

Every print travels in a protective sleeve with extra cardboard. At checkout you can choose standard shipping, a Mondial Relay service point or free pickup in Ostend or Torhout.

For now, we ship within Belgium only. New EU packaging rules (PPWR, August 2026) make shipping to other countries complicated for a small handmade studio. Follow @arturaslinocuts on Instagram to hear when that changes.

 

Standard shipping: €3.95, free on orders of €35 or more

Mondial Relay service point: €2.95

Free pickup in Ostend (Verenigingstraat 161, 8400 Oostende) or at Torhout Bowling Center (Oostendestraat, 8820 Torhout)

These delivery times are estimates provided by the carriers:

• Belgium: 1–3 working days after shipment

• Free pickup in Ostend or Torhout: we'll let you know when your order is ready​

Delays caused by the carrier (strikes, seasonal traffic, customs checks, etc.) are unfortunately out of our control.

If your parcel appears lost, delayed or stuck in transit:

• Contact us with your order number

• We will open an investigation with the carrier

• We will keep you updated throughout the process

Please double-check your shipping address at checkout.

If a parcel is returned to us due to an incorrect or incomplete address:

• We can reship it once the correct address has been provided

• Additional shipping costs will need to be covered by the customer

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