SHIPPING POLICY

Each Arturas piece is hand-carved, hand-printed, trimmed and packaged in Ostend, Belgium.

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Standard items
– Orders are usually shipped within 3-5 working days after payment.
– During busy periods (markets, holidays) processing times may be slightly longer, but we will always keep you informed when possible.

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Pre-order items (e.g., tote bags)
– Pre-order products have a longer production window.
– The expected shipping timeframe will be clearly mentioned on the product page.
– When your pre-order item is ready, your full order will be shipped together, unless otherwise communicated.

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If you need items separately or urgently, feel free to contact us before ordering.

We ship via trusted carriers such as bpost, DHL, and others, depending on destination, weight and parcel size.

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Belgium

• Small prints & cards (A6–A5): shipped as letterbox package

• Larger prints (A4–A3) & tote bags: shipped as parcel

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European Union

• Small prints & cards: shipped as international letterbox package

• Larger prints & tote bags: shipped as international parcel

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Available shipping methods and prices will appear automatically at checkout based on your address and order weight.

Shipping costs are calculated automatically at checkout based on your delivery country and the weight/size of your order.

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Free shipping is offered after a certain amount: 

Belgium: Free shipping above 35 euro

France, Germany, The Netherlands: 45 euro

Italy, Spain, Denmark, Sweden, Ireland: 50 euro

These delivery times are estimates provided by the carriers:

• Belgium: 1–3 working days after shipment

• Neighbouring EU countries: 3–7 working days

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Delays caused by the carrier (strikes, seasonal traffic, customs checks, etc.) are unfortunately out of our control.

If your parcel appears lost, delayed or stuck in transit:

• Contact us with your order number

• We will open an investigation with the carrier

• We will keep you updated throughout the process

Please double-check your shipping address at checkout.

If a parcel is returned to us due to an incorrect or incomplete address:

• We can reship it once the correct address has been provided

• Additional shipping costs will need to be covered by the customer

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